Customer Service Excellence 2025: Trends & Insights

Deloitte Denmark |  Weidekampsgade 6, Copenhagen

4 June 2025 | 08:30 - 10:00


Join us for an engaging morning where you'll discover the latest trends from Deloitte's 2025 Customer Service Excellence report.



On Wednesday, June 4th, we invite you to learn about practical AI agent use cases and explore a real-world business case.

What to expect:

  • 08.00:   Welcome & Breakfast
  • 09:00:   Latest Trends from Deloitte's 2025 Customer Service Excellence Report
  • 09:20:   AI Agent Use Case
  • 09:40:   Walkthrough of a Business Case
  • 09:50:   Questions & Wrap-up



Speakers & Hosts:

  • Ulrik Højrup Nielsen, Manager, Deloitte Digital
  • Thomas Brinth, Senior Manager, Deloitte Digital

First name
Last name
E-mail
Company
Job Title
City (Optional)
Food allergies or other comments (Optional)